We provide a quality warranty for qualified spares and accessories sold only when the spares or accessories are used on our machines and installed by our technician or under our technician’s supervision. The quality warranty is void if spares or accessories have been fitted into 3rd party machines or installed without our acknowledgement (unless pre-approved by management and stated above). The quality warranty is intended to cover, and is accordingly limited to, defects arising due to faulty materials or poor craftsmanship in relation to production and manufacture of the spare or accessory. We shall not be responsible for common wear and tear nor misuse of the spare parts, accessories or relevant parts of the accessories. The modification for the spares and accessories during our technicians installation won’t void the warranty.
Diagnosis and new spares or accessories installation is free of charge for machines sold by us. Our technicians will ensure that your machine is fully functional and well tested after the new spares or accessories have been installed.
For 3rd-party machines, we may choose to provide technical advice remotely or send technician(s) to provide technical assistance, or not to provide technical service at all. We cannot however guarantee nor take responsibility of all kinds of actions taken, or advice given by technicians regarding 3rd party machinery.
If our technician remotely diagnoses or proposes a spare replacement or accessory add-on for machines that we have sold, and for unused or redundant spares or accessories, we will provide you with a 100% refund of the value of the spares or accessories on credit note once you send the spares or accessories back with 7 days from purchase in its original condition/packaging.
Should you prefer that we come to your premises for a spare-replacement or add-on installations for machines that we have sold, standard call out cost apply.
We prefer that you arrange that the technician picked up and sent back. If you would like us to travel to you, the current rate is R 8.00/km multiplied by the driving distance between our branch and your premises. Those charges may change time by time without notice, so kindly enquire about call out and travel costs beforehand. Barring work to be undertaking under the Product Warranty, any setup, repair or part replacement (whether hardware or software) will be affected at our earliest availability on a first come first serve booking basis, subject to the availability of parts and provided that you have accepted our quotation for such setup, repair or part replacement services.
All pictures are for demonstration purposes only, therefore the products that you receive may differ in shape, colour or other features. We reserve the rights to change, remove or improve minor features while retaining the major features and specs. We may also choose to stock or transport the spares or accessories without the original packaging.